Returns & Exchanges
At American Express Home, we strive to ensure your complete satisfaction with every premium home furnishing purchase. If your selection is not the perfect fit, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account and visit the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all hardware, assembly instructions, and protective materials are included to prevent damage during transit.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your box, covering any previous shipping barcodes.
Inspection and Refund
Once our warehouse team inspects the returned goods for quality assurance, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing